Refund & Cancellation Policy

Last updated: 26 October 2026

Overview

OM SAI provides professional digital marketing services that involve time, expertise and, in many cases, third-party costs incurred on your behalf. This policy explains when fees can be refunded and how cancellations are handled. It should be read together with our Terms and Conditions and your signed proposal or agreement.

Project-based services

Projects such as website development, branding and audits are quoted with a fixed scope and price.

• An advance payment is required to schedule and begin a project. Once work has started, the advance is non-refundable as it covers research, planning and resources allocated to your project.
• If you cancel a project before work begins, we will refund the advance less any third-party costs already incurred.
• If you cancel after work has started, you will be invoiced for work completed to date on a pro-rata basis, and any balance of payments received beyond that will be refunded.

Monthly retainer services

Retainers for SEO, social media, paid advertising, content and similar ongoing services are billed monthly in advance.

• You may cancel a retainer at any time by giving thirty days written notice by email.
• Fees for the current billing month are non-refundable, as the team and resources have already been allocated.
• No further fees will be charged after the notice period ends, and we will hand over all accounts and assets in good order.

Advertising spend and third-party costs

Advertising budgets paid to platforms such as Google, Meta, LinkedIn or YouTube are passed through to those platforms and cannot be refunded by OM SAI. Likewise, costs for domains, hosting, software licences, stock assets and other third-party services purchased on your behalf are non-refundable once incurred.

Service issues

If you believe a deliverable does not meet the agreed scope, please tell us in writing within seven days of delivery. We will review the concern promptly and, where justified, correct the work at no additional cost. Refunds are not provided for subjective preferences once the agreed scope has been delivered, or for results that depend on factors outside our control, such as platform algorithms or market conditions.

How to request a cancellation or refund

Send your request to support@omsai.solutions from the email address associated with your account, stating your business name, the service concerned and the reason for the request. We will acknowledge your request within two working days and confirm the outcome in writing.

Refund processing

Approved refunds are processed within ten working days to the original payment method. Any applicable bank or payment gateway charges may be deducted from the refund amount. GST on refunded amounts is adjusted in accordance with applicable law.

Contact

OM SAI (GSTIN 06BSKPT5991A1ZE), Unit No. 109-115, 1st Floor, B Spectrum One, Gurgaon, Haryana – 122011, India
Email: support@omsai.solutions